Return & Exchange Policy

At THE WOLVEX, your satisfaction is our priority. We want you to feel confident shopping with us, which is why we offer a straightforward and transparent return process. If something isn’t right, we’re here to help make it simple.

Eligibility for Returns

We accept returns or exchanges based on our official Return Policy.
Items must be:

Unworn

Unwashed

In original condition with tags attached

Certain items (final sale, intimates, promotional items) may not be eligible for return.

Please note:

  • Final sale items, intimates, and promotional products cannot be returned.
  • Items showing signs of wear, fragrance, makeup marks, or tampering will not be accepted.

You may request a return within:
  • 14 days of receiving your order (for refunds)
  • 30 days for exchanges or store credit


We recommend inspecting your order upon delivery and contacting us immediately if any item appears defective or incorrect.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including:

Underwear and intimates

Socks

Final sale items

Heavily discounted items

Gift cards

How to Submit a Return image with no steps submission

How to Submit a Return
  1. Visit our Contact Us or Return Request page.
  2. Provide your order number and the item(s) you wish to return.
  3. Our team will review and send instructions within 24–48 hours.
  4. Once approved, send the item back using the provided return address.

Important: Customers are responsible for return shipping fees unless the item is defective.

Refunds

Once we receive and inspect your returned item:

  • Refunds are issued to your original payment method.
  • Processing time: 5–10 business days, depending on your bank.
  • You will receive a confirmation email once your refund is completed.

Refunds may be delayed if the item shows signs of wear or is missing tags.
exchanges

Exchanges

If you need a different size or color, we offer easy exchanges:

  • Exchanges are processed once the original item is received.
  • If the requested item is out of stock, we will offer store credit or a refund.
  • Exchanges may take 5–7 business days after item arrival.

Contact Information

If you have questions about these Terms, you may contact us at:

📧 support@thewolvex.com

📱 Or through our Contact Us page.